Questions, Answered.
33 answers across the OMNI X1 Pro, accessories, app, shipping and warranty. Pick a topic below.
How long does order processing take?
Orders are processed within 48 hours after payment confirmation (excluding weekends and public holidays).
When will I get my tracking number?
You’ll receive a shipping confirmation email with tracking info once your order ships. Tracking usually activates within 48 hours.
What about remote or rural areas?
Extra shipping fees or longer delivery times may apply for certain remote areas, including but not limited to:
- Isle of Man (IM)
- Jersey (JE)
- Guernsey (GY)
- Scottish Islands (HS)
- Shetland Islands (ZE)
- Selected IV / KW / PA / PH / KA27 / KA28 postcodes
If your delivery address falls within one of these areas, our customer service team will contact you before shipment to confirm the applicable surcharge. The exact fee is determined by the carrier and will be quoted to you for approval before we dispatch your order.
Do you ship to P.O. Boxes or military addresses?
No – we don’t ship to P.O. Boxes, APO/FPO/DPO addresses.
How much does shipping cost?
Shipping is free for all UK deliveries. For remote or rural areas, additional shipping fees may apply. We will contact you before shipment to confirm any applicable charges.
Will I pay customs duties or taxes?
For UK deliveries, the total shown at checkout is final and includes all applicable taxes and duties.
Can I change my shipping address after ordering?
If your order has not yet been shipped, please contact us as soon as possible at uk-support@innodigym.com to request an address change.
Once shipped, the address cannot be modified.
What are the delivery times?
- Standard orders: 5–7 business days
- OMNI X1 Pro & related accessories: approximately 50–60 business days. The first batch is expected to arrive at our warehouse in late September – early October, after which orders will be dispatched in sequence.
What access conditions should I check before ordering?
Please check doorways, stairs, elevators, and access routes to ensure the package can be delivered.
Freight carriers may contact you to arrange delivery but do not provide in-home handling — arrange local help in advance if special assistance is needed.
What is the warranty period for INNODIGYM products?
All products come with a 2-year limited warranty covering manufacturing defects in materials and workmanship under normal residential use.
What does the warranty cover?
It covers defects in materials and workmanship. If a covered defect occurs, we may repair, replace parts, or replace the product at our discretion.
What is covered / not covered under warranty? How do I file a claim?
For full warranty details — including what is and isn’t covered, and how to submit a claim — please refer to our Warranty Policy page.
To start a claim, simply email us at eu-support@innodigym.com with your order number, product serial number (SN), issue description, and supporting photos/videos.
What should I do if my product arrives damaged or incorrect?
Contact us within 7 days of delivery at eu-support@innodigym.com with your order number, photos of the packaging and product, and a description of the issue.
Can I return a product without prior authorization?
No. Unauthorized returns may be refused.
You must receive a Return Merchandise Authorization (RMA) number before shipping any product back.
What is the 14-day statutory withdrawal right?
Under UK law, you have 14 calendar days from the day you receive your order to cancel without giving any reason.
You are responsible for return shipping costs.
Can I return a product after 14 days?
Yes, but at our discretion. The product must be in re-saleable condition with all accessories and packaging.
A restocking fee may apply and will be deducted from your refund.
When will I receive my refund?
Refunds are processed within 14 days of receiving the returned goods or proof of return shipment.
Deductions may apply if the product shows excessive wear or missing parts.
Can I exchange a product?
Yes. Exchanges are available for manufacturing defects, shipping damage, wrong item received, or other approved requests. Price differences will be adjusted.
Can multiple people use the same OMNI X1 Pro?
Yes. The INNODIGYM App supports unlimited user profiles, each with personalized resistance settings, training history, and adaptive recommendations. The machine auto-syncs to the active user when the app connects.
How much resistance does OMNI X1 Pro provide?
Up to 120 kg combined, or 60 kg per independently controlled side. Resistance adjusts in 0.5 kg steps.
How much space does it need?
Unfolded: approx. 1420 × 935 × 1900 mm. Folded: approx. 1826 × 145 × 935 mm, with a 0.12 m² storage footprint.
Please check doorways, stairs, and elevators in advance. Freight carriers may contact you to arrange delivery, but they do not provide in-home handling — arrange local assistance if needed.
Does OMNI X1 Pro require wall installation?
No. It is a freestanding foldable system — no mounting or drilling needed. Follow the supplied setup and clearance instructions.
Are future AI coaching features included now?
Personalized programming, adaptive coaching, and laser-based form correction are planned roadmap features, not current delivery promises. Scope and timing may change.
How does the three-layer safety system work?
- Active Unload: reduces resistance upon sudden speed loss.
- Grip Release: cuts resistance immediately when a handle is released.
- Squat Bailout: detects imbalance and offloads resistance during squats.
All three operate independently to protect you during solo training.
Does it require an app or internet? What works offline?
The machine works without a phone app. First-time setup needs internet for account activation. After that, basic functions (resistance adjustment, mode switching) work offline — but training data and video courses are not available offline.
Is the bench compatible with P1 Lite / Lite Plus, P1 Plus and P1 Max?
The bench is compatible with OMNI X1 Pro.
What is the size of the bench?
Folded (L × W × H) — 1266 × 355 × 178 mm.
Unfolded (L × W × H) — 1266 × 355 × 1175 mm.
How do you combine the bench and the machine?
Use the setup materials supplied with your product. For the latest bench guidance, submit a request through Contact Us.
Can I change the measurement units?
The UK storefront uses metric units. Available in-app unit controls depend on the installed app version; check the app settings or use Contact Us if you need help.
Does the app integrate with Google Fit, Apple Health or Fitbit?
Our app currently supports Apple Health only.
Can I turn the background music and voice on/off?
Yes — sound can be switched on or off in the app settings.
Will workouts play without internet?
Internet is needed the first time you use the app. After that, no internet is required.
What if I want to speak to someone?
Use our Contact Us page for product, order or support questions. Response timing varies with enquiry volume.
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