Return, Refund & Exchange Policy

Last Updated: September 2, 2026

At INNODIGYM, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return, refund, or exchange in accordance with the policy below.

This policy covers two distinct types of returns:

• Statutory Withdrawal Returns – Your legal right to cancel an order within 14 days of receiving the goods, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Voluntary Returns – Returns initiated by you after the 14-day statutory withdrawal period has expired, which we accept at our discretion under the terms set out below. This is not a statutory right.

Part 1: Statutory Withdrawal Returns (Within 14 Days of Receipt)

If you are a consumer residing in the United Kingdom, you have a statutory right to withdraw from your purchase within 14 calendar days without giving any reason.

Key Points

• Withdrawal Period: 14 calendar days from the day you receive the goods (or the final item for split deliveries). If the 14th day falls on a weekend or public holiday, you may exercise your right on the next working day.

• How to Withdraw: Submit your withdrawal request via email to us at uk-support@innodigym.com before the withdrawal period expires.

• Return Shipping: You are responsible for the return shipping costs. The exact amount depends on your address and package size/weight.

• Refund Timeline: Refunds are processed within 14 days of receiving the returned goods or proof of return shipment.

• Deductions: If the product has been handled beyond what is necessary for reasonable inspection (e.g., visible wear, scratches, internal damage from prolonged use, or missing packaging), we may deduct an amount reflecting the actual reduction in value. We do not charge restocking fees, administration fees, or fixed-percentage fees for statutory withdrawal returns.

For complete details on withdrawal deadlines, return conditions, inspection guidelines, and refund procedures, please refer to our separate Right of Withdrawal Policy.

Part 2: Voluntary Returns (After the 14-Day Withdrawal Period)

If you wish to return a product after the 14-day statutory withdrawal period has expired, we may, at our discretion, accept your return under the following terms. This is not a statutory right, and voluntary returns are offered at INNODIGYM's sole discretion.

Return Eligibility

To be eligible for a voluntary return, the product must:

• Be returned in good, re-saleable condition;

• Include all original accessories, manuals, attachments, and packaging;

• Not have been intentionally damaged, modified, or misused;

• Have a valid proof of purchase.

Return Process

To request a voluntary return, please email: uk-support@innodigym.com

Please include:

• Order number

• Product serial number (SN)

• Product name

• Quantity

• Reason for the return

• Photos or videos showing the complete product and packaging

Our customer support team will review your request within 3 business days. Once approved, you will receive:

• a Return Merchandise Authorization (RMA) number;

• return instructions;

• the return shipping address.

Do not return any product without prior authorization. Unauthorized returns may be refused.

Return Shipping Costs

For voluntary returns, you are responsible for all return shipping costs. The exact return shipping cost will depend on your delivery address and the size/weight of the parcel. Please contact our customer support team after you have arranged the return so we can confirm the applicable shipping charges for your specific case.

Restocking Fees

For voluntary returns accepted after the statutory withdrawal period has expired, a restocking fee will apply. This fee does not apply to statutory withdrawal returns within 14 days of receipt. The restocking fee will be calculated based on the actual diminished value of the returned product and will be deducted from your refund.

The specific deduction percentage will be assessed based on the product's condition upon return, taking into account factors such as:

• Visible wear, scratches, or usage marks;

• Missing accessories or components;

• Damage to original packaging affecting re-saleability;

• Any other condition that reduces the product's re-sale value.

The exact restocking fee amount will be confirmed with you by our support team before the refund is processed.

Return Timeline

Statutory withdrawal returns: You must ship the returned product to us within 14 calendar days of notifying us of your withdrawal.

Voluntary returns: Once your RMA request has been approved, you must ship the returned product to us within 14 calendar days of receiving the RMA approval. Returns shipped after this period will be considered invalid, and you will need to submit a new return request if you still wish to return the product.

Refunds

After the returned product has been received and inspected, INNODIGYM will notify you of the refund status.

If the return is approved, the refund will be issued using the original payment method, less any applicable restocking fees and return shipping costs that you are responsible for.

Exchange Policy

Eligible products may be exchanged when:

• a manufacturing defect is identified;

• the product arrives damaged during shipping;

• the wrong product was received;

• another exchange request has been approved by INNODIGYM.

If the replacement product has a different purchase price, the price difference will either be refunded or charged accordingly.

INNODIGYM Responsibility (Shipping Costs)

INNODIGYM will cover reasonable shipping costs when:

• the product has a verified manufacturing defect;

• the wrong product was shipped;

• the product was damaged during transportation;

• repairs or replacements are approved under the warranty.

For approved warranty replacements due to manufacturing defects, INNODIGYM will cover both outbound and return shipping costs.

Return Restrictions & Exceptions

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted under the following circumstances:

• Damage caused by misuse, abuse, improper installation, unauthorized repairs, or product modification.

• Products tested by INNODIGYM and found to have no manufacturing defects.

• Damage caused by natural disasters, fire, flooding, lightning, or other force majeure events after delivery.

• Shipping damage without sufficient supporting evidence.

• Customized or personalized products.

• Products purchased through unauthorized sellers.

• Failure to provide valid proof of purchase.

• Products with altered, removed, or mismatched serial numbers.

• Returned products that do not match the original order.

• Products shipped back more than 14 calendar days after RMA approval (for voluntary returns).

• Products that have been excessively used or are no longer in re-saleable condition.

Damaged or Incorrect Deliveries

If your product arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery. Please provide:

• Order number

• Photos of the packaging

• Photos of the product

• Description of the issue

Please note that this 7-day notification period does not affect your statutory rights under the Consumer Rights Act 2015, nor your statutory right of withdrawal, which remains available to you for 14 days from delivery.

Important Notes

• Returns without an authorized RMA number (for voluntary returns) will not be accepted.

• Products remain the customer's responsibility until received by INNODIGYM.

• We recommend using a trackable shipping service for all customer-paid returns.

• INNODIGYM reserves the right to inspect returned products before approving refunds or exchanges.

Regional Consumer Rights

Nothing in this Return, Refund & Exchange Policy limits or excludes any mandatory consumer rights available under the laws of your country or region. Where local consumer protection laws provide additional rights, those rights shall prevail to the extent required by applicable law.

UK consumers have additional rights under the Consumer Rights Act 2015, including the right to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.

Contact Us

For return, refund, or exchange assistance, please contact: uk-support@innodigym.com