Shipping policy

Processing Time

Orders are typically processed and shipped within 48 hours after payment is successfully confirmed (excluding weekends and public holidays).
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Information

We currently ship to addresses within the United Kingdom only.

Shipping costs vary depending on the product model, package weight, dimensions, and destination. Estimated delivery times and shipping costs are listed below.

United Kingdom

Applicable Areas:
All addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Estimated Delivery Time: 5–10 business days

Shipping Cost:
Free shipping on all orders delivered to addresses within the United Kingdom. All applicable taxes and duties are included in the displayed price.

Remote or Rural Areas

For certain remote or rural areas of the United Kingdom — including but not limited to the Isle of Man (IM), Jersey (JE), Guernsey (GY), the Scottish Islands (HS), the Shetland Islands (ZE), and selected IV / KW / PA / PH / KA27 / KA28 postcodes — additional shipping fees may apply.

If your delivery address falls within one of these areas, our customer service team will contact you before shipment to confirm the applicable surcharge. The exact fee is determined by the carrier and will be quoted to you for approval before we dispatch your order.


OMNI X1 Pro – Shipping Information
For OMNI X1 Pro orders, please note the following special shipping arrangements:

Estimated Delivery Time: 50–60 business days after your order is placed.

Fulfillment: Orders will be shipped from our warehouse based on stock availability. The first batch is expected to arrive at our warehouses in late September – October. This timeframe applies to the first batch only.

Please note that the estimated delivery time is provided for reference only and is not guaranteed. Actual delivery may be affected by customs processing, carrier schedules, weather conditions, or other unforeseen events beyond our control.

All OMNI X1 Pro units are covered by a 2-year warranty. For any questions regarding your order, please contact our customer service team at uk-support@innodigym.com.


Please Note 

  • Shipping times are estimates only and are not guaranteed. Delays caused by severe weather, carrier disruptions, public holidays, or other events beyond our control are not considered shipping failures.
  • Certain remote or rural areas may require additional shipping time or incur extra shipping charges. If your delivery address falls within a remote area, our customer service team will contact you before shipment.

  • Due to the size and weight of our fitness equipment, delivery may require special handling by freight carriers. In some regions, the carrier may contact you in advance to arrange delivery. Please ensure that your delivery address can accommodate the delivery of large packages.

Customs Duties & Taxes

    All orders delivered to addresses within the United Kingdom include applicable VAT and duties in the displayed price. No additional import duties, customs fees, or taxes will be charged on delivery.

    Failure to pay any applicable charges (where relevant) may result in delivery delays, returned shipments, or order cancellation. INNODIGYM is not responsible for any additional costs or losses arising from such issues.

    Shipment Tracking

    After your order has been shipped, you will receive:
    • A shipping confirmation email
    • Your tracking number

    Tracking information is typically activated within 48 hours after shipment.

    Final-mile delivery is handled by carriers such as DHL, UPS, FedEx, or TNT.

    Shipping Restrictions

    We do not ship to:
    • P.O. Boxes
    • APO/FPO/DPO military addresses
    If your address is unavailable during checkout, please contact us at uk-support@innodigym.com for assistance.

    Order Changes

    Please verify your shipping address carefully before placing your order.
    Once an order has been shipped, the shipping address cannot be changed.


    Damaged, Lost or Missing Packages

    If your package arrives damaged, or if your shipment is lost in transit, please contact us within 7 days of delivery (or the expected delivery date).
    Please email uk-support@innodigym.com and include:
    • Your order number
    • Photos/Videos of the damaged package and product (if applicable)
    • A brief description of the issue
    Our customer support team will work with the shipping carrier to investigate and provide an appropriate resolution as quickly as possible.